Help & FAQs:
How do I recover my password?
Shopping with Scarlett:
Is all your jewellery in stock?
Do prices include VAT and delivery?
What are your delivery options?
When will I receive my order?
Can I have my item gift wrapped?
How do I cancel/return my order?
How do your gift vouchers/discounts work?
Can I have a bespoke charm/Mojo made?
Do you make bespoke jewellery?
Can I have my jewellery engraved?
Care of jewellery:
How should I store/clean my jewellery?
Can you repair my jewellery?
Disclaimer & liability
Copyright & other rights
Packaging & Gift WrappingAll jewellery bought from our website is gift wrapped in crisp tissue paper and presented in our signature boxes, ready to give as a gift.
Where appropriate it is accompanied with a meaning card or a charm card. We only guarantee Scarlett packaging if you buy directly from us as some stockists use their own boxes.
Each order is also sent with a silver polishing cloth for you to keep your treasures shiny!