Help & FAQs:
How do I recover my password?
Shopping with Scarlett:
Is all your jewellery in stock?
Do prices include VAT and delivery?
What are your delivery options?
When will I receive my order?
Can I have my item gift wrapped?
How do I cancel/return my order?
How do your gift vouchers/discounts work?
Can I have a bespoke charm/Mojo made?
Do you make bespoke jewellery?
Can I have my jewellery engraved?
Care of jewellery:
How should I store/clean my jewellery?
Can you repair my jewellery?
Disclaimer & liability
Copyright & other rights
Cancellations & Returns
CancellationsIf for any reason you wish to cancel your order before despatch, call us on 01273 722 110 or email email@example.com at your earliest opportunity, quoting your order number.
FREE 90-Day 'No Fuss' ReturnsWe offer a 90 day free returns policy on most items, allowing you to try our jewellery without obligation. On receipt of your returned order we refund the cost of your order plus your return postage within 3 working days of receipt (subject to the conditions below). Sorry, free returns are not available on sale items.
ExchangesYou may also choose to exchange your item within 90 days of receipt. If you wish to exchange your jewellery for another piece, any difference in price will be payable/refundable, and postage is payable for the new item to be sent.
Condition of Returned ItemsItems must be returned as new - unworn and in the original packaging. Once you have opened the packaging, please take care to observe our jewellery care instructions to avoid the risk of tarnishing. Sorry, we are unable to accept jewellery which is not returned in perfect condition.
Non-Returnable ItemsFor reasons of health and hygiene earrings cannot be returned or exchanged unless faulty. We cannot accept returns or exchanges on custom sized jewellery, engraved or personalised items, or pieces made specifically for you, unless an error has been made by Scarlett. We are also unable to refund gift vouchers.
Return or exchange in 3 easy steps:
1. You need a returns number - call us on 01273 722 110.
2. Then, securely package your order in its original packaging. Please include your original order number, returns number and contact details.
3. Send your package via Royal Mail with adequate insurance (usually silver signed for). You need to obtain proof of posting as Scarlett is not responsible for damage or loss in transit. Our returns address is: Scarlett, Studio Workshop, PO Box 5334, Hove BN52 9UH.
Please note that we are not able to refund return postage costs if you have not contacted us in advance. These terms do not affect your consumer statutory rights.