Help & FAQ:
How Do I Recover My Password?
Is All Your Jewellery Online In Stock?
What Are Your Delivery Options?
When Will I Receive My Order?
Can I Have My Item Gift Wrapped?
How do your gift Vouchers/Discounts work?
What If I Want To Cancel/Return My Order?
How Should I Store/Clean My Jewellery?
Can You Repair My Jewellery?
What Are Your Payment Methods?
Is Your Website Secure?
Can I Have A Bespoke Charm/Mojo Made?
Do You Make Bespoke Jewellery?
Can I Have My Jewellery Engraved?
What Will You Do With My Details?
Our Company Details
Disclaimer & Liability
Copyright & other rights
Cancelling your order
If for any reason you wish to cancel your order prior to despatch, please contact us at the workshop on 01273 722 110 at the earliest opportunity to arrange the cancellation, or Email Us quoting your order reference number.
We do offer a free returns policy on orders over £30, allowing you to try our jewellery with no obligation. On receipt of your returned order we will refund the cost of the jewellery and your return postage in full within 2-3 days of receipt.
Returns or exchanges
If you wish to return your
item for a refund or exchange, please return it to us, unworn within 14 days of
purchase, in the original packaging with proof of purchase, your contact
details and reason for return. Please note for reasons of health and hygiene
earrings cannot be returned or exchanged unless faulty.
If you wish to exchange your jewellery for another piece, postage will be payable for the exchanged item to be sent safely to you. Postage can be paid by credit card or cheque, which can be included with the returned piece.
Personalised and Resized Jewellery
We cannot accept
returns or exchanges on custom sized pieces, engraved or personalised items, or
pieces made specifically for you, unless in the unlikely event that an error has been made by Scarlett.
When ordering personalised jewellery, make sure your order is 100% accurate for your personalisation requirements, for example spelling and use of capital letters, as orders cannot always be changed once in production, and cannot be returned due to mistakes on your order.
Ensure any jewellery is sent to us with adequate insurance such as Special Delivery. Scarlett is not responsible for damage or loss in transit. Please note we do not refund postage charges on unwanted returned items.
These terms do not affect your consumer statutory rights.
Our return address is:Scarlett
PO Box 5334
Tel: 01273 722 110