Cancelling your order

If for any reason you wish to cancel your order prior to despatch, please contact us at the workshop on 01273 722 110 at the earliest opportunity to arrange the cancellation, or Email Us quoting your order reference number.

Free Returns

We do offer a free returns policy on orders over £30, allowing you to try our jewellery with no obligation.  On receipt of your returned order we will refund the cost of the jewellery and your return postage in full within 2-3 days of receipt.

Returns or exchanges

If you wish to return your item for a refund or exchange, please return it to us, unworn within 14 days of purchase, in the original packaging with proof of purchase, your contact details and reason for return. Please note for reasons of health and hygiene earrings cannot be returned or exchanged unless faulty.

If you wish to exchange your jewellery for another piece, postage will be payable for the exchanged item to be sent safely to you. Postage can be paid by credit card or cheque, which can be included with the returned piece.

Personalised and Resized Jewellery

We cannot accept returns or exchanges on custom sized pieces, engraved or personalised items, or pieces made specifically for you, unless in the unlikely event that an error has been made by Scarlett. 

When ordering personalised jewellery, make sure your order is 100% accurate for your personalisation requirements, for example spelling and use of capital letters, as orders cannot always be changed once in production, and cannot be returned due to mistakes on your order.

How do I return jewellery to you?

Ensure any jewellery is sent to us with adequate insurance such as Special Delivery. Scarlett is not responsible for damage or loss in transit. Please note we do not refund postage charges on unwanted returned items.

These terms do not affect your consumer statutory rights.

Our return address is:

Scarlett
Studio Workshop
PO Box 5334
Hove
BN52 9UH

Tel: 01273 722 110