What information we collectWe may collect the following information:
- contact information including email address and phone number in case of queries
- demographic information such as postcode, product interests
- other information relevant to customer surveys and/or offers
What we do with your information
We require this information to understand your individual needs as a customer and provide you with an excellent and personal service including:
- Internal record keeping and order management.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided - if you have opted out of our emails we will not send any to you.
- Occasionally we may contact you for market research purposes by email, phone, or direct mail.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure of personal information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information we collect online.
Our workshop is secured with password protected computer systems and fully alarmed to keep your information safe. We don't use any out-sourced companies dealing with data or sales so you don't need to worry about us sharing your information with any third parties.
If you have made a payment securely online your information is not stored by ourselves or our partner Sagepay who securely handle all transactions with the legally required encription technologies.
If you have placed your order over the phone, all details relating to your card transactions are securely shredded immediately and then disposed of using trusted business security disposal services.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used to help us analyse web page traffic data and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.
You can choose to accept or decline cookies - most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.
Cookie Data Stored
|date_a dd||The date and time the cookie was created (in YYYY-MM-DD HH:MM:SS format).|
|id_lan g||The ID of your selected language.|
|id_cur rency||The ID of your selected currency.|
|last_v isited_catego ry T||The ID of the last visited category of product listings.|
|ajax_b lockcar t_disp lay||Whether the cart block is “expanded” or “collapsed”.|
|viewed||The IDs of your recently viewed products|
|id_wis hlist||The ID of your current wishlist displayed in the wishlist block.|
|checked TOS||Whether the “Terms of service” checkbox has been ticked or not|
|id_gue st||The guest ID of a visitor not logged in.|
|id_con nection s||The connection ID of a visitor’s current session.|
|id_cus tomer||The customer ID of a visitor when logged in.|
|custome r_last name||Your last name|
|custome r_firs tname||Your first name|
|logged||Whether you are logged in or not|
|passwd||The secure password you use to login|
|The email address that you use to log in.|
|id_car t||The ID of the current cart.|
|checksu m||The Blowfish checksum used to determine whether the cookie has been modified by a third party. The customer will be logged out and the cookie deleted if the checksum doesn’t match.|
Controlling your personal data
You are free to choose to restrict the collection or use of your personal information as follows:
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at firstname.lastname@example.org whereby we will remove your data as requested with the exception of any sales transaction data that may be needed in the event of a financial audit.
- If you have subscribed to our email marketing list you can remove yourself at any time by ticking the 'unsubscribe' button.
We will never sell, distribute or lease your personal information to any third parties unless we have your express permission or are required by law to do so - such as for a financial company audit by HRMC.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Director, Scarlett Jewellery Ltd, 5a St Johns Place, Hove, BN3 2FJ
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Third party tracking
We use third party services that may collect the following information from you:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
The third party services are as follows:
Can I be removed from your mailing list?
Occasionally Scarlett Jewellery Ltd will send you special offers and promotions by post and/or email. If you do not want to receive offers and promotions by email, you can unsubscribe by clicking the 'unsubscribe from this list' link at the bottom of any emails from us, or by emailing email@example.com with your request. If you do not want to receive offers and promotions by post, let us know by email as above or by post to: Scarlett Jewellery, PO Box 5334, Hove, BN52 9UH
Why did I receive your brochure when I didn't request it?
Every year or so we send a physical brochure in the post to customers who may have ordered recently to make you aware of our new collections. You can request to be removed from our mailing list at any time by emailing firstname.lastname@example.org. These brochures are shipped and packed directly from us and are not from any outsourced company who might have access to your details.
Will you pass my data on to third parties?
We will never pass your details onto third parties.
We respect your privacy as a customer of Scarlett Jewellery Ltd and are committed to protect it.